FAQ2019-04-02T14:10:49+02:00

FAQ’s

Got questions? Have a look at our FAQ’s to see if your questions have already been answered. If not, chat to us.

Yes, unless the MVA event is life threating and the nearest facility is a state hospital. Once stable the accidentANGELS™ member then will be transported to a private hospital.

In the unlikely event that you can’t be identified and you’re taken to a state hospital, we’ll ensure that you are transferred to a private hospital as soon as we are notified of the accident.

You will still be transported to a private hospital.

You or your family will be contacted to inform you that benefit is insufficient, giving you or your family the time to arrange additional finance. Failing this once the funds have been exhausted, we’ll arrange for you to be transported to a state facility to continue treatment and recovery.

We’ll replace your MasterCard at a nominal fee of R150.

We provide a 24 hour window period for you to claim, following the motor vehicle accident. The member needs to call us before seeking treatment in order for funds to be transferred to the accidentANGELS™.

MasterCard®. A police MVA report needs to be submitted within 48 hours post treatment to accidentANGELS™. Failure to do so will result in an investigation and possible legal recovery of the benefit paid.

The credit guarantee is repayable from the proceeds of such a claim as soon as the Road Accident Fund (RAF) claim is paid to you, as the member. Any proceeds from the RAF above the claim amount will be paid to you, as the member.

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Email to info@accidentangels.co.za

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